Question 1

Where did all the flavors go?

Accepted Answer

No need to worry—your favorite flavors haven’t been discontinued! BUILT is experiencing rapid growth, expanding into major retailers like Walmart, Sam’s Club, Costco, Amazon, and more to make our products even more accessible.

With this expansion, some flavors may be temporarily out of stock, but they’re not gone for good! We’re working hard to restock as quickly as possible, so check back soon—your favorites will be back before you know it!

Question 2

Why Higher Prices for Canadians?

Accepted Answer

Oh, Canada! We adore you—but why the higher prices? It’s those sneaky tariffs! When we ship north, customs hits us with a “welcome tax” (think of it as a cover charge, minus the velvet rope). We’d love to push it off and keep the price the same as always, but no dice. So, prices are a tad higher to keep the Puffs coming. Sorry, eh—it’s not you, it’s the trade rules! If you have any questions, feel free to reach out, support@built.com

Question 3

Where is my order?

Accepted Answer

Due to the high volume of orders, there may be slight delays in processing and shipping. Rest assured, our team is working hard to get every order out as quickly as possible. We appreciate your understanding and promise your Built favorites will be on their way to you very soon!

Question 4

Why are there more Built Puff options than Built Bar options?

Accepted Answer

We have seen a lot more demand for Built Puff than Built Bar. We’ll continue to offer bars on our website in select flavors, but fewer than we’ve had previously. We do plan to have occasional limited release bar flavors come throughout the year. We consistently monitor demand and consumer feedback & appreciate your support and effort in contacting us.

Question 5

What is the difference between a Puff and a Bar?

Accepted Answer

Both BUILT Bars and BUILT Puffs are designed to provide delicious, protein-rich snacking options. However, they differ mainly in texture and form:

BUILT Bar: BUILT Bars have a nougaty texture that makes them chewier and generally leaves you feeling fuller and more satisfied. BUILT Bars are known for their rich flavors and have a delicious chocolatey coating, providing a satisfying snack that's both nutritious and indulgent, packed with protein to support muscle recovery and satiety.
BUILT Puff: A BUILT Puff, on the other hand, has a lighter, airier texture, reminiscent of a marshmallow. Made with a proprietary blend of whey and collagen proteins, It's designed to offer a different eating experience, catering to those who prefer a softer, less dense texture. Like the BUILT Bars, BUILT Puffs are also high in protein and covered in a chocolatey coating, providing a guilt-free treat that satisfies sweet cravings without compromising nutritional goals.

Both products are created to support a healthy lifestyle, offering a convenient source of protein in a tasty, snackable form. The choice between a BUILT Bar and a BUILT Puff might come down to personal texture preference and the desire for either a chewy or a fluffy, light snack.

Question 6

What is the shipping cost?

Accepted Answer

Most orders ship FREE across the USA! However, for orders under $19.99, a $7.95 shipping fee applies.

For our Canadian customers, there’s a $5.00 shipping fee, which includes all taxes and duty fees—no hidden costs, just seamless delivery!

Question 7

Is the chocolate on Built Bars and Puffs different?

Accepted Answer

Built Bars and Puffs are transitioning to now use compound chocolate for a smoother, mess-free bite with the same great flavor. Plus, with Built’s taste guarantee, if it doesn’t meet or exceed your expectations, we’ll replace it free of charge!

Question 8

I saw a flavor I wanted a few weeks ago but I can't find it on the site, where is it?

Accepted Answer

At Built, we’re proud to manufacture and ship all our bars ourselves—because of that, we can bring you Limited Time Only flavors (LTOs) on the regular! Some fan favorites might make a comeback, but most LTOs are a one-and-done deal—once they’re gone, they’re gone!

Don’t worry, though—we’ve got your back with a lineup of classic flavors that are always available. To spot an LTO, just look for the "Limited Release" tag. If it’s tagged, you’ll want to snag it while you can. If not, it’ll be here waiting for you on your next visit. Happy snacking!

Question 9

What is product protection?

Accepted Answer

Product Protection covers your package from loss, damage, or theft. In the case that your package is affected, we will replace it for free. This does not include physical packaging of any kind.

Question 10

Can I return or exchange a flavor?

Accepted Answer

We do offer a one-time Taste Guarantee! If a flavor doesn't meet your expectations, we can provide you with a gift card for a new box on your next order.

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